FAQ

Yes they are.

Yes, with the proper care and diet our products will assist in growing your hair.

It is a labor of love creating the many All Natural Africa's Miracle products that you have come to know, love, and trust. All of our products are made by hand utilizing an extensive, detailed process. Therefore, we reserve seven (7) to fourteen (14) business days to fulfill and ship your orders to you. As always, you will be notified via email, when your products have been packaged and shipped out. Thank you for your support, patience and understanding. We know that you are looking forward to receiving your hair, health and beauty products as quickly as possible, and we are equally committed to providing your with prompt service and highly effective products in the shortest time possible. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us as they are responsible for any damages and lost packages. Please contact us after the estimated delivery time. Courier Phone numbers : USPS: 1-800-ASK-USPS®️ (1-800-275-8777) For international USPS: ( 1-800-222-1811) International buyers please be advised: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Note: We are not responsible if the package is not delivered or in the guaranteed shipping times as it takes 1-2 business days to process the order and we cannot be held liable for USPS or UPS guarantees. If the item is not delivered in time, or your product or item is damaged please contact USPS ( 1800-ASK-USPS) All of our shipments include Tracking with Delivery Confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not receive your order. Please contact USPS ( 1800-ASK-USPS) in order to investigate this issue. We cannot be held accountable for packages where tracking information states that the package has been delivered to your order address.

While we strive for total customer satisfaction and prompt service, we also realize the complexities that come with operating a business of this magnitude. At Africa's Miracle, it is our objective to create exceptional products with excellent customer service and the most efficient delivery times possible. If we fall short in any of these areas, we ask to be notified by email (africasmiracle1@gmail.com), our online chat feature, or our Instagram direct messenger service, with proof of discrepancy, within 3 days of receiving your order. Any refund request or order cancellations will pay a restocking fee of 20%. Due to COVID -19 we do have a NO RETURN/EXCHANGE POLICY!! ​ Any and all inquiries and complaints will be thoroughly investigated and acted upon as quickly as possible. **DISCLAIMER** We strive to give you the best of the best. Our products are all natural and may change in consistency or color from batch to batch. If you order items such as Body Butter, Shea Whip, Charcoal toothpaste. It is possible for these products to melt in transit when entering extreme changes in temperature thereby changing the consistency or viscosity of the product. NOTE: All of our products are weighed by weight and not the volume of the jar/bottle. What that means is it may or may not fill the jar or bottle. Because it is by weight only.

The claims, facts, details & recommendations on our website have not been verified by the FDA, and are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice, care, or directives, of licensed professionals. *Our recommendations are based on the advice and research of qualified alternative therapy practitioners and commonly accepted facts about a particular natural ingredient. *Africa’s Miracle products are not a medication, and we can only make recommendation for suitability of our products in certain skin ailments & conditions. Any recommendations accepted by a purchaser are accepted entirely at the purchaser’s risk. ​ *By purchasing our products you accept responsibility to check with a professional before using any products that may interfere with drugs or medical conditions. *By purchasing our products you recognize and accept the fact that that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that Africa’s Miracle Botanicals will not be held responsible for such occurrences. We encourage individuals with sensitive skin to perform a patch test on the skin for possible reactions. *Africa’s Miracle Botanicals accepts no responsibility for incorrect use of information or products. **BY ORDERING FROM OUR WEBSITE YOU CONFIRM YOU HAVE READ THIS DISCLAIMER!